Comments on: 3G/UMTS Internet – SmartBro or Globe Tattoo in the Philippines?

By: Jaya

Jaya — Sun, 27 Jun 2010 10:38:38 +0000

I want to comment on the service aspect of SMART Vs Globe.
Have been in Philippines for more than three years and I took Globe broadband a month back (Moved from SMART to Globe) when I moved to Eastwood City and I am totally frustrated.
1. Numerous complaints have resulted in their “Engineer” coming home to check the lines and at the end of it saying “I will report to “Technical” department as I cant do anything”.
2. Finally I got upset and wanted to speak to their manager by calling the Hotline but was told that it was not possible and the representative Jennifer Flower was fully aware of my case for last one month but could not give any definite time when the issue would be resolved.
3. It is not only the poor service but also the poor responses which frustrate the customers who are stuck in the contract

By: Kerwin

Kerwin — Wed, 28 Apr 2010 15:33:53 +0000

I am in Mandaluyong and ever since March to April my speed can only get as high as 0.19 Mbs especially between 7am until 12 noon. SMART Bro is my service provider.

By: cctvsec

cctvsec — Tue, 06 Apr 2010 08:27:32 +0000

I envy you ,i never go abroad to travel!!!!
work hard to achieve my dream

By: zuri

zuri — Fri, 12 Mar 2010 06:36:32 +0000

have you heard of SmartBro’s new SurfTV? http://bit.ly/dgSi5R

By: Jurgen

Jurgen — Fri, 05 Mar 2010 16:57:08 +0000

Sergey, then you probably have an older model. The ones they are selling now in Manila are from Huawei, if I’m not mistaken.

By: Sergey

Sergey — Thu, 04 Mar 2010 12:46:24 +0000

Jurgen,

I thoght it is made by ZTE, not Huawei. At least the software it start tells about ZTE.

By: Jurgen

Jurgen — Thu, 04 Mar 2010 06:17:50 +0000

The mentioned driver can be found here. This driver works for ALL Huawei modems not just the E169. Hope this helps.

By: Jurgen

Jurgen — Thu, 04 Mar 2010 06:06:39 +0000

Sergey and KiwiNomad, the SmartBro stick is made from Huawei and it is working with Windows 7, you just have to update the drivers. I found them some time ago on the Huawei support forum resolving this same problem of you for a friend. It was a little bit cumbersome to install, not like the usual way of updating a driver, but it actually works.

Good luck!

By: Sergey

Sergey — Wed, 03 Mar 2010 23:44:57 +0000

Samrt bro stick are not working with w7. They even tell it in their offices.

By: KiwiNomad

KiwiNomad — Wed, 03 Mar 2010 00:27:59 +0000

Just tried SmartBro plugin with Windows 7……… Not working yet….